Commercial Management and Maintenance
When it comes to your business computers, let us do the heavy lifting. As a Managed Service Provider (MSP), we proactively monitor your IT infrastructure for any anomalies or errors that might occur.
- CPU and RAM utilization
- Disk space monitoring
- Monitored and next-generation antivirus
- Microsoft 365 services
Home Management and Maintenance
With proactive monitoring and maintenance plans, WWDoT will keep your home computers safer from hackers and viruses and keep your home network optimized and running fast.
- Internet filtering
- Remote support
- Computer configuration
- Virus removal
Computer Repair and Support
We can take on computer repair work, large and small. Whether it’s a quick fix or an involved repair, we have you covered. Rest easy knowing your systems are backed up and safe.
- Backup & recovery
- Software installation
- Emergency tech support
Networking Design and Support
Let WWDoT design your next wired or wireless network. We are experienced with connecting business problems to technical solutions.
- Smart device (IoT) setup
- Router or network device configuration
- Installation/termination of cables
Monthly Management Plans
Whether you’re a break-fix customer or looking for proactive maintenance, we take the stress out of your tech.
Additional Support Services
Learn more about a few of the standalone services we offer.
Computer Health Check
Full system work up: Diagnose any potential problems, clean temporary files, update software, regular check-ups to keep your system running smooth.
Hardware and Software Install
We will install software and get you up and running, or install and configure new hardware. This includes: Hard Drives (HDD), Solid State Drives (SSD), Memory (RAM), PCI/PCIe Cards, and Processor (CPU).
Data Backup and Recovery
Backup your data to storage media (external hard drive, flash drive, DVD/CD) or Cloud. We will do our best to recover your data. If our best efforts fail, you will not be charged for the data recovery.
Virus and Malware Removal
WWDoT Computers will scan and remove virus and malware infections from your system.
Network Design and Install
Design, install, and configure your wireless network, or design the layout and configure switches, routers, and firewalls in your wired network.
Smart Device Setup
Configure and install smart devices for your home. We can install cameras, locks, lights, switches, and more.
Frequently Asked Questions
What types of clients do you work with?
Many of our clients are small businesses around Central and Northern New York areas. WWDoT Computers also works with individuals who may need technical assistance with their home devices. We are, however, equipped to provide support to businesses worldwide.
Do you have any emergency service hours?
We offer after hours support for emergencies only. “Orange” emergency support is available Monday through Saturday from 7:00 pm to 11:00 pm. “Red” emergency support is available Monday through Saturday from 11:00 pm to 9:00 am or all day Sunday.
Can you help with HIPAA compliance?
Any business that is in charge of protected health information must be HIPAA compliant. Therefore, we will work with you to ensure that you meet required security practices and keep your customers’ data safe at all times. We are able to offer help with advanced security in order to fill in any gaps that may exist.
How long do services usually take?
Each project is different based on the needs of the client and the nature of the service itself. You can sign in to your client portal and check the status of your case there.