Services

Having a trusted adviser is golden, and we pride ourselves on being just that. We form relationships with our clients so you know you’re not alone.

Commercial Management and Maintenance

When it comes to your business computers, let us do the heavy lifting. As a Managed Service Provider (MSP), we proactively monitor your IT infrastructure for any anomalies or errors that might occur.

  • CPU and RAM utilization
  • Disk space monitoring
  • Monitored and next-generation antivirus
  • Microsoft 365 services

Home Management and Maintenance

With proactive monitoring and maintenance plans, WWDoT will keep your home computers safer from hackers and viruses and keep your home network optimized and running fast.

  • Internet filtering
  • Remote support
  • Computer configuration
  • Virus removal

Computer Repair and Support

We can take on computer repair work, large and small. Whether it’s a quick fix or an involved repair, we have you covered. Rest easy knowing your systems are backed up and safe.

  • Backup & recovery
  • Software installation
  • Emergency tech support

Networking Design and Support

Let WWDoT design your next wired or wireless network. We are experienced with connecting business problems to technical solutions.

  • Smart device (IoT) setup
  • Router or network device configuration
  • Installation/termination of cables

Monthly Management Plans

Whether you’re a break-fix customer or looking for proactive maintenance, we take the stress out of your tech.

Basic
Email and phone support
Discounted remote support
Hardware monitoring
Premium
Email and phone support
Discounted remote support
Hardware monitoring
Monitored anti-virus
Software updates
Secure
Email and phone support
Discounted remote support
Hardware monitoring
Next-gen anti-virus
Software updates
Web filtering
Virus and malware removal
Monitor
Email and phone support
Discounted remote and on-site support
Hardware and software monitoring
Next-gen anti-virus
Software updates
Web filtering
Virus and malware removal
Defensive monitoring

Additional Support Services

Learn more about a few of the standalone services we offer.

Basic Tune-Up
Delete unwanted junk files
Remove junkware and outdated software
Optimize startup programs and boot times
Update software to their latest versions
Premium Tune-Up
Delete unwanted junk files
Remove junkware and outdated software
Optimize startup programs and boot times
Update software to their latest versions
Install essential windows updates
Defragment hard drive
Clean exterior of computer case
Complete Tune-Up
Delete unwanted junk files
Remove junkware and outdated software
Optimize startup programs and boot times
Update software to their latest versions
Install essential windows updates
Defragment hard drive
Clean exterior of computer case
Create windows recovery disk
Backup data to external drive or cloud

Computer Health Check

Full system work up: Diagnose any potential problems, clean temporary files, update software, regular check-ups to keep your system running smooth.

Hardware and Software Install

We will install software and get you up and running, or install and configure new hardware. This includes: Hard Drives (HDD), Solid State Drives (SSD), Memory (RAM), PCI/PCIe Cards, and Processor (CPU).

Data Backup and Recovery

Backup your data to storage media (external hard drive, flash drive, DVD/CD) or Cloud. We will do our best to recover your data. If our best efforts fail, you will not be charged for the data recovery.

Virus and Malware Removal

WWDoT Computers will scan and remove virus and malware infections from your system.

Network Design and Install

Design, install, and configure your wireless network, or design the layout and configure switches, routers, and firewalls in your wired network.

Smart Device Setup

Configure and install smart devices for your home. We can install cameras, locks, lights, switches, and more.

Frequently Asked Questions

What types of clients do you work with?

Many of our clients are small businesses around Central and Northern New York areas. WWDoT Computers also works with individuals who may need technical assistance with their home devices. We are, however, equipped to provide support to businesses worldwide.

Do you have any emergency service hours?

We offer after hours support for emergencies only. “Orange” emergency support is available Monday through Saturday from 7:00 pm to 11:00 pm. “Red” emergency support is available Monday through Saturday from 11:00 pm to 9:00 am or all day Sunday.

Can you help with HIPAA compliance?

Any business that is in charge of protected health information must be HIPAA compliant. Therefore, we will work with you to ensure that you meet required security practices and keep your customers’ data safe at all times. We are able to offer help with advanced security in order to fill in any gaps that may exist.

How long do services usually take?

Each project is different based on the needs of the client and the nature of the service itself. You can sign in to your client portal and check the status of your case there.

Support you can rely on.

As your managed service provider, we exist to make sure your systems are working properly and protected. Take the first step and consult with us today!